Find Your Answers in the ecoCare FAQ
Untuk estimasi (konfirmasi komplain) respon time 2 x 24 jam.
Estimated Times to get response approximately for 2 x 24 hours
1. Produk Premium:
Eco Digital Sanitizer, Ecocare Water-based Freshener, Ecocare Microbust Freshener, Ecocare Foam Soap Dispenser
2. Produk Standar:
Ecocare Sanitizer, Ecocare Air Freshener, Eco Liquid Soap Dispenser, Ecocare LCD, Eco Hand Sanitizer, Ecocare Hand Dryer, Ecocare Seat Cleaner, Ecoflies, Ecocare Autolid, Ecocare Autosoap, Ecocare Sanitary Bin, Ecocare Doormats
3. Office Disinfectant & Hygiene Package:
Air Disinfectant Spray, Disinfectant Service, Anti Microbal Soap, Standing Auto Hand Sanitizer
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1. Premium Product:
Eco Digital Sanitizer, Ecocare Water-based Freshener, Ecocare Microbust Freshener, Ecocare Foam Soap Dispenser
2. Standard Product:
Ecocare Sanitizer, Ecocare Air Freshener, Eco Liquid Soap Dispenser, Ecocare LCD, Eco Hand Sanitizer, Ecocare Hand Dryer, Ecocare Seat Cleaner, Ecoflies, Ecocare Autolid, Ecocare Autosoap, Ecocare Sanitary Bin, Ecocare Doormats
3. Office Disinfectant & Hygiene Package:
Air Disinfectant Spray, Disinfectant Service, Anti Microbal Soap, Standing Auto Hand Sanitizer
LCD (Strong): Aerosol Phoenix, Aerosol A.Freshener, Aerosol Coffee Light, Aerosol Energy, Aerosol Green, Aerosol Citrus, Aerosol Green Apple, Aerosol Lavender, Aerosol Coffee Milt, Aerosol Lemon Grass
LCD (Medium): Aerosol Fressey, Aerosol Fresh Romance, Aerosol Blue Wish, Aerosol Elegant, Aerosol Grape, Aerosol Strawberry, Aerosol Ice Age (new), Aerosol Radiant (new)
LCD (Soft): Aerosol Honey Dew (new), Aerosol Lemon NM, Aerosol Jasmine, Aerosol Green Tea, Aerosol Jasmine Tea
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EAF (Strong): Perfume Nice Coffee, Perfume Bubble Gum, Perfume Berry, Perfume Lemon Grass, Perfume Violetta, Perfume Mix Fruit, Perfume Cool Winter
EAF (Medium): Perfume Chocolate
EAF (Soft): Perfume Lemon Precious, Perfume Melon, Perfume Jasmine Tea, Perfume Jasmine Sweet
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Scenting (Strong): Perfume Nice Coffee, Perfume Lemon Grass, Perfume Cool Winter, Perfume Orange Samba, Perfume Chamomile
Scenting (Medium): Perfume Tropics IMP, Perfume Vanilla Bouquet
Scenting (Soft): Perfume Jasmine Tea
Bisa, disesuaikan dengan nilai kontrak yang disepakati.
Customer are able to have such a request based on the contract agreement.
Untuk informasi harga akan disampaikan by quotation dari sales area terkait.
For more further information, the price will be delivered by Quotation from Sales Area that related.
Pelanggan dapat melihat jadwal servcie di IC (Inspection Card) atau dapat menghubungi call center untuk mengetahui informasi lebih lanjut.
Customer are able to get the schedulle by Inspection Card (IC) or contact our Customer Service for detail information.
Pelanggan dapat mengetahui unit ecoCare yang terpasang dengan mengecek di IC (Inspection Card) atau dapat menghubungi call center untuk mengetahui informasi lebih lanjut.
Customer are able to get to know about kinds of units from Ecocare by checking the Inspection Card (IC) or contact our Hot Line 1500 166 to get more detail information furthermore.
Untuk menambah atau mengurangi unit dapat menghubungi sales terkait agar update surat kontrak.
To add or reduce the units, customer need to contact our Sales Area that related and update the contract agreement.
Apabila unit ecoCare rusak, mohon segera telepon atau email ke call center, agar teknisi kami segera datang dan melakukan perbaikan.
If there is one of our proct are broken, please contact or email our Customer Service as soon as possible. So then, our technician will get to the location and proceed the repairment.
Tidak diperbolehkan. Pelanggan dapat menghubungi call center, agar teknisi kami segera datang dan menggantinya.
It is forbide. Customer need to contact through our Call Center 1500 166, so our technician will proceed the refill.
Pelanggan diperbolehkan untuk mengganti refil tissue, sabun, dan hand sanitizer dari stok yang sudah diberikan oleh teknisi.
Customer are allowed to refill the kind of units from the stock that given by technician.
Tidak diperbolehkan pelanggan menggantikan refil selain produk dari ecoCare selama kontrak berlangsung.
It is forbide. customer need to refill the units from Ecocare only or during the contract agreement.
Pelanggan dapat mengetahui mengenai surat kontrak dengan cara menghubungi call center/email. Call center akan membantu untuk menginformasikan ke cabang terkait.
Customer are able to get the information about the contract agreement by contact our Customer Service through Call Center 1500 166 or email.
Then our Customer Service will support by forwarding to the related branch.
Pelanggan dapat mengetahui mengenai pembayaran/invoice/billing dengan cara menghubungi call center/email. Call center akan membantu untuk menginformasikan ke cabang terkait.
Customer are able to get the information about the payment/invoice/billing by contact our Customer service through email or phone.
Our Customer Service will forward the information to our related branch.
Pelanggan dapat mengetahui rincian unit ecoCare diwebsite atau dapat menghubungi call center.
Customer are able to get the information about our unit's usabilty on our website or contact our Customer Service.
